Season Passes

During these times of uncertainty, we want you to know that you are taken care of. If you are planning on purchasing a Season Pass for 2021 during our Holiday Sale, rest assured, you will be able to roll it over to 2022 if unforeseen situations arise. Here at Whale's Tale Waterpark, we've got you covered. Our Holiday Sale is our biggest sale of the year to save on summer fun so take advantage of the savings.

Below is our 2020 operating plan in which we will use in a similar fashion depending on the current status of COVID-19.

Step 1

We are open for the 2020 season! Safety measures have been put in place to meet or exceed State guidelines. Due to our capacity limit, reservations are required. Masks are required to enter the park and in some locations to keep you and our staff safe, masks will not be worn on any slides, attractions, or in the water. If you're a season pass holder, or, have pre-purchased tickets please scroll down to our FAQs to learn how to reserve your day.

Step 2

RESERVATIONS ARE REQUIRED. State guidelines at this time limit us to 25% or 700 people for max capacity. In order to meet this, we need to have all our guests book their day in advance. In addition, please fill out the online waiver for everyone in your party PRIOR to arriving at the park.

Step 3

Come enjoy your day at New England's Favorite Waterpark. Please pay attention to signage and staff requests that will keep us all safe throughout your visit. We appreciate your patience and support during these unprecedented times, have a Whale of a day! If you are unhappy with your visit or it's just not for you, please go to the gift shop within an hour of your arrival and we will make it right with our satisfaction guarantee.

We've worked tirelessly to exceed all guidelines set forth by the State of New Hampshire Economic Reopening Task Force, World Waterpark Association, CDC, and The Association of Aquatic Professionals. Throughout this process, we have evolved our operation to provide a safe and clean environment for guests that aligns with these new standards. Although we're doing everything we can, if you are concerned about visiting us during these uncertain times we request you schedule your trip to a later date when you feel the time is right.

MASKS ARE REQUIRED TO ENTER THE PARK AND IN THE FOLLOWING LOCATIONS

Check-in and Ticketing Line

Food & Beverage locations

Retail

First Aid

Customer Service

 
We pride ourselves on being New England’s Favorite Waterpark, delivering legendary experiences, and world-class customer service. To continue our reputation, tickets pre-purchased (prior to 5/10/2020 during our “any day ticket” promotional sales) for 2020 will be valid in the 2020 or 2021 season. Season passes for the 2020 season will be valid until 6/29/2021. If you would like to roll over your 2020 season pass to the 2021 season, give us a call and we can arrange that for you. We also understand these may be tough financial times for some families. If you would like a refund we will gladly process it for you, just call us at 603 745 8810. Like all other businesses, customer support is critical and we hope this note enhances consumer confidence in the services we provide.
 

Covid Related FAQs

Yes, if you have not used your season pass for 2020 yet you may roll it over to 2021. All 2020 season passes have been extended to 6/29/2021. If you wish to roll your pass over to next year please call us at 603 745 8810.

Yes, due to current State Guidelines we are operating at a limited capacity. To ensure your day at our park please book online here.

Masks are required to enter the park, check-in and ticketing, all Food & Beverage locations, Retail, First Aid, and Customer Service. Masks are requested to be worn when moving around the park. MASKS WILL NOT BE WORN ON SLIDES, RIDES, ATTRACTIONS OR IN THE WATER.

Ironically, when the weather may not be the best or if there’s rain in the forecast are the best days to be at the waterpark. If it’s 80 and raining, what’s the difference, you came to get anyway. Days that are forecasted to be less than ideal always have lower attendance therefore there’s minimal if any lines all through the park. Addtionally with our satisfaction guarantee you have nothing to loose, if we are forced to close due to weather you will receive a voucher to come another day. 

YES, to ensure your day at Whale’s Tale, a reservation is highly recommended. You can reserve your day online here

You have the opportunity to change your reservation 16 hours prior to the day reserved. Just call us at 603 745 8810 and we will arrange that for you. Some of the best days to be at a waterpark is when it’s raining. There are little to no lines at slides and attractions and you’re coming to get wet anyway. If we are forced to close due to severe weather, you will receive a voucher for your missed time with our industry-leading weather guarantee.

Yes, just please leave the glass and alcohol at home. 

Yes, Pre-Purchased tickets bought prior to 5/10/20 (any day tickets purchased during our promotional sales) are valid for the 2021 season as well. 

As we re-open, we’ve adjusted our operations to protect our staff and customers alike. Below you will find a general outline of our adjustments. If you have specific questions regarding our operations please call us at 603 745 8810.

At the NH-Fun Family of Parks and specifically, Whale’s Tale Waterpark, we believe modifications made to our existing operations position us well to safely re-open. We have a thought out plan to safely re-open which includes modified strategy and operating social distancing, especially within our line queues, extensive sanitation throughout the park, PPE, high-risk populations, and employee health and safety. 

We are encouraging our guests to bring their own seating options, like a blanket or chairs, as we have acres of beautiful open grassy areas throughout the park. Reservations are required as well as the completion of any waivers to reduce any points of touch during the arrival process. If you have questions please call us at 603 745 8810. 

We are open and we wanted to update you on a few things: 

  • Each customer’s temperature will be taken upon entry and will be asked the following questions. Customers with a temperature of 100.4 or higher will be turned away. 

  1. Have you been in close contact with someone who is suspected or confirmed to have had COVID-19 in the last 14 days? 

  2. Have you had a fever or felt feverish in the last 72 hours? 

  3. Are you experiencing any respiratory symptoms, including a runny nose, sore throat, cough, or difficulty breathing? 

  4. Are you experiencing any new muscle aches, significant tiredness, or chills? 

  5. Have you had any new changes in your sense of taste or smell? 

  • Please wear cloth face coverings when entering the facility or public spaces with other individuals present, even if outdoors when social distancing is difficult to maintain.

  • Personal hygiene is key – please wash your hands (sing Happy Birthday twice to yourself), cough/sneeze into your elbow, use hand sanitizer, and maintain proper social distance as much as possible.

  • Food services have been marked with one-way signage for entering and exiting.

  • Chairs and tables will be spaced out by 6ft.

  • Social distancing signage and markers will be placed throughout the park including on floors, stairs, etc. 

 

NH State Visitor Code of Conduct

As we and other businesses around the state work to flex open businesses and recreation, it is important to recognize that we’re all responsible for keeping each other safe and healthy. Do your part by following the Visitor Code of Conduct which has been adopted by all Statewide Travel and Tourism entities.

Know Before You Go

• Have a Plan – think about all the places you plan to visit before you leave home and familiarize yourself with what to expect when you get there.

 

  • Review the website of the places you wish to visit to learn about any restrictions or special instructions for visiting in advance of arrival and respect the requests and requirements they have.

  • Businesses and outdoor recreation areas are committed to following state-issued guidelines.

    Educate Yourself

    • Check for updates! The guidelines provided today might be different tomorrow.

    Don’t Go If You Don’t Feel Well

    • If you or anyone traveling with you is feeling ill and/or has any of the COVID-19 symptoms, please reschedule your visit. We look forward to seeing you when you’re feeling better!

    Bring Supplies

    • Bring personal protective gear like hand sanitizer and masks. We try to have these available for guests as part of being open for business, but it’s a good idea to have your own as well.

    Expect Things to be Different

    • We are adapting to the new realities posed by COVID-19 and other viral transmission mitigation efforts and we encourage you to embrace the changes designed to protect the health of all our guests and employees.

    Follow On-Site Guidance

    Follow the guidance provided on our website, reservation confirmation, on signs and notices such as:

  • Physical distancing

  • Practicing good hygiene

  • Wearing a mask, when practical or required

  • Skip the trip if you or any of your travel companions are experiencing any COVID-19

    symptoms or don’t feel well.

    Be Patient

    With new guidance and plans in place, you may need to wait longer than usual to do the things you love. And the staff are probably learning new ways of doing things too in this unprecedented time, so cut them a little slack. But we also like to think that good things are worth waiting for, so please be patient!

    Be Considerate

    Front line employees at attractions, restaurants, lodging properties, retail shops, and others are the most exposed to the coronavirus. For their safety and yours, please respect business requests for you to wear masks, keep a safe distance (generally 6 feet apart), and
    practice CDC-recommended prevention measures.

    Respect Others’ Space

    Different people have different levels of concern for the pandemic virus, and therefore may be more – or less – worried about close contact with others. Please be thoughtful about this as you stay 6 feet from others and wear a mask when in public areas.

    *Source: Ski NH, White Mountains Attractions Association, WWMCC

Stop the Spread of Germs Instructions